TriStar Support Plans

650 Sentry Parkway
Blue Bell, PA 19422-2318

Phone: 610-941-2116

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Do you find you often need a quick solution to a problem with your software? With our remote support service, TriStar support staff can view your desktop, share control of your system, and help you get your software issue resolved - quickly and remotely.
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Support Contract FAQ

TriStar Annual Support Plans

TriStar Data Systems offers annual support contracts to our software clients. We believe that these contracts represent a good value for users who want to gain maximum advantage from their software investment. They allow users to easily correct those annoying issues that would otherwise go unresolved without a support plan.

Because one size does not fit all when it comes to software support, we have designed three plan options from which to choose. One of these plans should be right for you. In addition, we can customize any of these three plan options if you need something more specialized.


	Plan Level
Remote Support Services	Bronze	Gold	Platinum
# of Remote Support Incidents Available	6	unlimited	unlimited
Remote Support Response Time Guarantees (Hours)	8	4	2
Unattended Remote Access	No	Yes	Yes
Price Reduction for Data Repair incidents	None	10%	20%
Fees, Forms, and Upgrades	Bronze	Gold	Platinum
Price Reduction for On-Site Support Fees	None	10%	20%
Price Reduction for Software License Upgrades	None	10%	20%
No-Fee Service Installation of Product Service Releases	No	No	Yes
Price Reduction for Checks, Envelopes and Forms	None	10%	20%
Price Reduction for Periodic System "Tune-Ups"	None	10%	20%
Report, Form, and System Customization	Bronze	Gold	Platinum
Price Reduction for custom form and report design	None	10%	20%
User-Defined Payroll Tax Table Setup (Peachtree)	No	No	Yes
Electronic bank reconciliation setup (Peachtree)	No	No	Yes
Custom field definitions and screen layouts	No	No	Yes
Annual Plan Fee	$450	$900	$1,800

Additonal information on our support plans is available on our FAQ page for Remote Support. Click here to view that information.

If you would like to enroll in our Remote Support Plan, please download and print the enrollment form by clicking here, mail back your completed form, and include your check with the form. We will update our records immediately, and your plan will be effective in the month in which the check is received.

Please feel free to contact TriStar at info@tristardatasystems.com if you have any questions about our software support options.

TriStar Data Systems